To find out more about how we are doing, please take a look at our latest annual review by clicking here
BCHF is committed to continually improving the performance of its services. Below are our performance targets for key service areas in 2008/09 and how we were doing at June 2008.
| Performance Target 09/10 | Performance to June 09 | |
|---|---|---|
Rents & arrears |
||
| Rent lost from void properties (expressed as a percentage of the rent roll of the previous 12 months for non year ends) | 0.2% | 0.10% |
| Rent arrears due from current tenants (as a percentage of the rent roll for the previous 12 months) | 2% | 1.30% |
Lettings |
||
| Dwellings vacant and available to let | 0.2% | 0% |
| Average re-let time (days) | 15 | 14 |
Repairs |
||
| % emergency repairs completed within target | 99% | 96% |
| % non emergency repairs completed within target | 97% | 96% |
Tenant Satisfaction |
||
| % of tenants satisfied with the overall service provided by their landlord | 90% | 91% |
Bristol Community Housing Foundation Ltd
400 Filton Avenue, Horfield, Bristol, BS7 0LJ
Tel: 0117 947 0501
Fax: 0117 969 4111
