BCHF is committed to continually improving the performance of its services. Below are our performance targets for key service areas in 2008/09 and how we were doing at June 2008.
| Performance Target 08/09 | Performance to June 08 | |
|---|---|---|
Rents & arrears |
||
| Rent lost from void properties (expressed as a percentage of the rent roll of the previous 12 months for non year ends) | 0.4% | 0.14% |
| Rent arrears due from current tenants (as a percentage of the rent roll for the previous 12 months) | 2.5% | 2.66% |
Lettings |
||
| Dwellings vacant and available to let | 0.2% | 0% |
| Average re-let time (days) | 15 | 9 |
| % of lettings to Black and Minority Ethnic (BME) households | 14% | 50% |
Repairs |
||
| % emergency repairs completed within target | 99% | 100% |
| % non emergency repairs completed within target | 97% | 96% |
Tenant Satisfaction |
||
| % of tenants satisfied with the overall service provided by their landlord | 90% | not available until October 2008 |
Bristol Community Housing Foundation Ltd
400 Filton Avenue, Horfield, Bristol, BS7 0LJ
Tel: 0117 947 0501
Fax: 0117 969 4111
