BCHFThe 2011 Tenants’ Survey Results are in
2nd December, 2011
Thank you to everyone who completed one of the Survey questionnaires; more than half of BCHF’s tenants filled one in and we have been given some good feedback. The three winners of £100 shopping vouchers have been notified.
We were very pleased to see that 93% of tenants said that they are happy with the services provided by BCHF. Many of you said that you think of BCHF as a local organisation, and 92% said that they felt this was important for the impact this has on service provided. There was less satisfaction with value for money, particularly for people that pay service charges, and younger people in general were less satisfied than people aged 60 or over.
66% of residents expressed a positive view about their neighbourhood but 15% expressed a negative view. We will be finding out more about the areas of dissatisfaction and the reasons behind this. The top three issues causing problems are rubbish and litter, car parking and disruptive children and young people.
85% of respondents expressed a positive view about the repairs service so we know we have to aim higher. A consistent theme for all the services that we provide is that we do not feed back to you well enough about progress or what is happening behind the scenes, and that although we keep you informed, we need to act on the views that you give us. We could also improve the usefulness of the website and newsletters.
As a staff team, we will all be looking at how we can change for the better so that in two years’ time, when we will carry out another STAR survey, we will have addressed the issues that you have raised. Thanks for giving us your feedback - it will be used and the information does help us to continually improve the services we offer you. You can comment on our services anytime by emailing feedback@bchf.co.uk
