BCHFCompensation
Your rights to get repairs done
If BCHF does not carry out certain repairs within our timescales, you can claim compensation from us for the inconvenience caused by the delay. This is called the “right to repair” scheme. View our PDF below for more information. The rules of this scheme are set out in law.
You can claim compensation in some other circumstances.
What is Compensation?
The need for compensation arises when something goes wrong which has a direct financial effect on you or where we have made a promise to you to compensate you for failing to deliver a service.
Compensation is not paid for accidents and we strongly advise you to take out your own contents insurance to protect against loss or damage.
Where you may owe us any money due to rent arrears or other costs, we reserve the right to offset these debts with any compensation due to you.
When can I claim Compensation?
Failure to Repair:
We have failed to complete a “qualifying” repair within our published timescales. A qualifying repair is one which:
- Has a value less than £250
- You have reported on at least 2 separate occasions
The amount payable to you depends on the length of delay in completing it and is subject to a maximum payment of £50. For further details see our Compensation Policy PDF below.
Compensation and Home Improvements:
For details on how you might qualify, please see Compensation Policy below.
How to Apply?
If you feel you have a claim for compensation, please contact the Customer Services Assistant or your Housing Officer who will be able to advise you.
Compensation Policy208kb
