BCHF
Repairs & Adaptations
How can I report my repair?
Reporting of repairs can be done in any one of the following ways:
- Online by clicking here to go to our online repairs reporting page
- By telephone in office hours on 0117 9319771
- For emergencies out of office hours on 0800 587 2325
- In person at BCHF office during office hours
- In person to any BCHF staff member
- By writing to The Repairs Inspector at 400 Filton Avenue, Horfield, Bristol, BS7 0LJ
- Text message to 07980 240 554
- By emailing .(JavaScript must be enabled to view this email address)
To download the BCHF Repairs Service Leaflet, please click here.
How quickly will your repair be dealt with?
Once you report a repair we will tell you when you can expect to get the repair completed. We aim to agree a convenient appointment with you at the time of the repairs call for non-emergency repairs. Where this is not possible, we will advise you that a contractor will contact you to make a convenient appointment. Appointments will not normally be offered for emergency works. We will text you to remind you of the appointment if we have your current mobile number.
We aim to arrange a repair as soon as we can and always strive to reduce the time you have to wait. The time periods below are maximum times that you would normally have to wait for a repair.
For emergency repairs, the priority will be to remove the immediate risk to your health and safety. We will follow this up with a full repair that may take longer.
| Emergency | Risk of serious health, safety, security or structural damage. | By next day |
| Urgent | There is substantial discomfort to the customer and/or potential damage to the property. | 7 days |
| Routine | No substantial discomfort to the customer and further damage to the property are unlikely. | 30 days |
| Defect | Routine repairs for new properties that are the responsibility of the House builder to put right | Up to 12 months |
What happens if I cannot keep an appointment?
If you cannot keep an appointment, please call us to let us know, giving us at least 24 hours notice and we will arrange a new day and time for you. If the contractor calls at your home and is unable to gain access, they will leave a card with details of the date and time they called. They will ask you to call them back within 5 days to rearrange the appointment. If we do not hear from you, your repair request will be cancelled until we hear from you again.
Gas
If you can smell gas, please immediately contact Transco, the National Gas Emergency Service, anytime on 0800 111 999. If you cannot smell gas then please report the fault as listed in “Reporting Repairs” above.
Electricity Power Failure
If you have an electrical power failure:-
- Check to see if your neighbours have lost their supply. If they have not, the problem could be with your own trip switches in your consumer unit (“fuse box”).
- Check your trip switches are all in the ‘on’ position. If your trip switch has switched off, turn off all your appliances and try to reset the trip switch to the on position. The supply may then come back on. Connect or switch on the appliances one at a time – this may indicate which appliance is causing the problem.
- If the trip switch has not switched off and you can find no other reason, please telephone Western Power on 0800 365 900.
