Repairs

Reporting repairs

 

Reporting of repairs can be done in any one of the following ways:

For non emergency repairs

How quickly will your repair be dealt with?

Once you report a repair we will tell you when you can expect to get the repair completed and advise you that a contractor will contact you to make a convenient appointment.

We aim to arrange a repair as soon as we can and are always striving to reduce the time you have to wait.  The time periods below are maximum times you will normally have to wait for a repair. 

For emergency repairs, the priority will be to remove the immediate risk to your health and safety.  We will follow up with a full repair that may take longer.

 

Emergency

Risk of serious health, safety, security or structural damage.

By next day

Urgent

There is substantial discomfort to the customer and/or potential damage to the property.

7 days

Routine

No substantial discomfort to the customer and further damage to the property are unlikely.

30 days

Defect

Routine repairs for new properties that are the responsibility of the House builder to put right

Up to 12 months

 

Gas

If you can smell gas please immediately contact Transco, the National Gas Emergency Service, freephone anytime on 0800 111 999.

If you cannot smell gas then please report the fault as listed in “Reporting Repairs” above.

Electricity Power Failure

If you have an electrical power failure:-

If your trip switch has operated, switch off all your appliances and try to reset the trip. The supply may then come back on.  Connect or switch on the appliances one at a time – this may indicate which appliance is causing the problem