If the Foundation does not carry out certain repairs within our timescales, you can claim compensation from us for the inconvenience caused by the delay. This is called the “right-to-repair” scheme. The rules of this scheme are set out in law.
You report a repair to us which qualifies under the scheme and we confirm a timescale to you, our normal procedure. If the repair is not completed within the target time then you report this to us. We reorder the repair and advise you of the new deadline for completion. If this second deadline is not met, we will treat the repair as a priority and you are entitled to compensation.
The maximum compensation you can claim is £50. It is calculated as £10 plus £2 for every day the repair is not completed following the second deadline.
It is up to you to make a claim if you think you are entitled to compensation and you must make the claim in writing.
You will not be entitled to compensation if you have refused access to a contractor or have not accepted an appointment offered within the target time or if the repair is one for which you might have to pay.
See list of repairs that may qualify under the right-to-repair scheme below.
The Foundation STRONGLY ADVISES YOU TO TAKE OUT YOUR OWN HOUSEHOLD INSURANCE to compensate you for damage to your possessions. We may pay a contribution towards the cost of repairs or replacement of your possessions that have been damaged due to a fault in the property that is our responsibility to put right. This is solely at the Foundation’s discretion.
Below is a list of all the repairs that qualify under the “right-to-repair” scheme.
You will not be entitled to compensation if you have refused access to a contractor or if the repair is one for which you might have to pay.
Bristol Community Housing Foundation Ltd
400 Filton Avenue, Horfield, Bristol, BS7 0LJ
Tel: 0117 947 0501
Fax: 0117 969 4111
